Terms & Conditions for events at Hull Truck Theatre

1. Customers must respect any safety measures put in place by Hull Truck Theatre. These measures are under constant review and may change at short notice.

Exchanges & Refunds

2. Hull Truck Theatre do not offer refunds on tickets.

• 2.1. However, if the show is sold out and we are able to sell on your tickets you will be issued with a refund, to your original payment method, minus £1.50 admin fee.*
  
  
• 2.2. From 28 March 2025 we offer ticket refund protection, via Secure My Booking, as part of the online booking process, to safeguard yourself against unforeseen circumstances. By purchasing ticket refund protection you are agreeing to Secure My Booking T&Cs. Any claims must be made directly to Secure My Booking and evidence of non-attendance will be required. Ticket refund protection is not refundable under any circumstance. 

*If you also opted to take out ticket refund protection for your ticket/s, a second claim cannot be made via Secure My Booking.

3. Tickets can be exchanged for an alternative date of the same show, providing you have contacted the Box Office more than 24hrs before the show start time*. Any increase in ticket price must be paid at the time of transfer, along with a £1.50 admin fee.

• 3.1. If the show you have booked for has only one performance please see point 2.

*Tickets cannot be exchanged or returned once the performance has started.

4. If a performance taking place at Hull Truck Theatre is rescheduled or postponed your tickets will automatically be transferred to the new time and date. Should this not be suitable, tickets can be credited to your Hull Truck Theatre account, donated to the theatre or a full refund given.

5. If a performance taking place at Hull Truck Theatre is cancelled for any reason, tickets can be credited to your Hull Truck Theatre account, donated to the theatre or a full refund given.

6. All ticket prices, offers and discounts are subject to availability and Hull Truck Theatre reserves the right to add or remove discounts at any time. No refunds will be given on the announcement of a special offer. 

7. If you are booking tickets on behalf of others, you accept these T&Cs on behalf of all members of the party.