Pre Booking Info

Tickets can be booked online, 24hrs a day, by popping in to the theatre at 50 Ferensway, Hull, HU2 8LB or by calling the Box Office on 01482 323638. We also offer the facility to book tickets through various Tourist Information Centres.

Please note that tickets purchased in the following venues will not be issued by the agent, they must be collected from the Hull Truck Theatre Box Office on, or before, the date of the show. We can email you a booking confirmation if requested.

 

PRICING POLICY

Hull Truck Theatre is committed to accessibility and aims to remain competitive with ticket prices. We reserve the right to alter discounts and prices at any time.
Published ticket prices include a £1 contribution which is invested back into the organisation, helping to maintain Hull Truck Theatre and the variety of community services that are enjoyed all year round.
We are proud not to charge a booking fee.


TICKETS & POSTAGE FEES

For all events at Hull Truck Theatre we offer the facility to have your tickets posted out to you for £1. Alternatively you can opt to leave your tickets at the Box Office for collection on, or before, the date of the show.

For events taking place across the City we offer e-tickets only. Your e-ticket will be sent to you within 24hrs of making your booking. In an effort to reduce paper waste we encourage customers to download and show the ticket/s on a mobile device, at the venue. However, if you are unable to do so please print off a copy and show to a member of staff on the door. There will be one ticket for each member of your party and all tickets should be downloaded, or printed, and presented for scanning at the venue/s.

 

LATECOMERS

Our Front of House staff will always do their best to admit latecomers at a suitable point during the performance however, on occasion, we may need to operate a strict no latecomers or re-admittance policy. This is due to the staging and intimate nature of our theatre spaces. We are not always aware of the latecomers policy, in advance, but where possible will inform customers when purchasing tickets.

If we are able to admit latecomers you will be directed to the most accessible seat so as to cause as little disruption as possible. This may not be your pre-booked seat.

CHILDREN & BABES IN ARMS

We do not advise that children under 14 attend the theatre without a responsible adult and venue staff accept no responsibility for any unaccompanied children under 18.

Tickets are required for each child attending a performance, with the exception of those under 2 years old. Children under 2 years old do not need to purchase a ticket and should be seated on an adults lap.

We welcome babes in arms, however should the accompanying adult need to leave the auditorium at any point to soothe the child, other children in the party should be supervised by another adult. We do ask that customers are mindful of the show content and suitability before bringing babes in arms to the theatre.

Pushchairs and prams cannot be taken in to the auditorium but can be stored in the foyer area provided all personal belongings have been removed.

 

STANDBY TICKETS, RETURNS & EXCHANGES

Standby Tickets: In the event of a sold-out performance, occasionally standby tickets may be available from 10am on the day of the show, to walk in or telephone customers. Standby tickets are sold at face value on a first come, first served basis.

Returns: Should you wish to return a ticket you have already purchased, we will try to sell this on for you. Please note that our own unsold tickets will take priority.

In the case of a sold-out performance, tickets returned prior to the day of the performance will first be offered to our waiting list. Any returns on the day of the performance will be available to telephone or walk in customers from 10am.

If we are able to sell on your returned ticket/s we will refund your card or credit your Hull Truck Theatre account, minus a £1.50 admin fee.

Refunds and credits will be paid to the person who purchased the tickets.

Exchanges: Tickets can be exchanged for an admin fee of £1.50 per transaction. Tickets can only be exchanged to a different performance of the same show and any increase in price must be paid at the time of exchange. If the new tickets are of cheaper value, your Hull Truck Theatre account will be credited with the difference. Tickets can not be exchanged once the performance has started.

IF YOU WOULD LIKE TO EXCHANGE YOUR TICKETS, OR WOULD LIKE US TO TRY AND SELL THEM ON, YOU MUST RETURN THE ORIGINAL TICKET/S TO THE BOX OFFICE BEFORE AN EXCHANGE OR RESALE WILL TAKE PLACE.


CONDITIONS OF ENTRY

Hull Truck Theatre staff are here to make sure you have a safe and enjoyable experience. Please follow any guidance they give you in relation to the safety and comfort of yourself or others.

The taking of photographs, capturing of images or the use of any recording devices, including mobile phones, during any performance is strictly prohibited.

We operate a zero tolerance policy to aggressive or anti-social behaviour.

The Management of Hull Truck Theatre reserve the right to:

 

LIGHTING AND SOUND EFFECTS

Many of our productions use dramatic lighting and sound effects, along with water-based haze. If you are concerned about the use of any of these, please contact the Box Office for more information near to the performance date, once the show design will have been confirmed.