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If you have booked for a show that has now been rescheduled your tickets have been transferred over to the new date. If the show consists of several dates then your tickets have been transferred over to the same DAY and TIME as you had previously booked unless otherwise stated. If you would like a confirmation of the new date please email email@example.com.
If you previously received e-tickets you will be sent some new ones automatically. If you can't find these please contact the Box Office.
If you previously had tickets posted or selected to collect at Box Office, your tickets will be available to collect on the new date, before the show starts. If you would prefer us to send you e-tickets please email firstname.lastname@example.org to update your details.
Show Dates TBC
If you have booked for a show that does not yet have a new date please rest assured that we are working closely with all visiting companies to reschedule. If you are happy to leave your tickets in the system we will contact you, by email (or telephone for those with no email), as soon as we have a new date. Please continue to check your spam/junk folders for any emails sent from HullTruck@arts-mail.co.uk or email@example.com. If you have the option to add these email addresses to your safe senders list, please do.
If you would prefer not to wait please email firstname.lastname@example.org.
What if I can't make the new date?
If you booked for a show that was subsequently rescheduled and cannot make the new date, please email email@example.com with your Order ID (where available), booking surname, billing postcode and the name of the show. We can offer the following:
Venue Credit (available up to 30 days before the new show date) - where possible we would like to encourage customers to opt for a venue credit. Credit is valid for 12 months from the date of issue and can be used towards future ticket, membership or gift voucher purchases.
Donate to the Hull Truck Theatre Fund - if you are able to consider donating some or all of your credit/refund to Hull Truck Theatre you will be helping to secure our future. Please let us know if you are eligible for Gift Aid.
Refund (available up to 60 days before the new show date) - we can arrange a full refund to your original payment method
Flexible Returns - For all rescheduled shows our flexible returns policy applies. More information can be found by CLICKING HERE.
Booking Terms & Conditions - If you keep your tickets for the new date you are agreeing to our Booking Terms & Conditions which can be found by CLICKING HERE.
Shows affected by closure:
Coldplace - rescheduled date TBC.
Oh! What a Night - new date is SAT 22 JAN 2022, 7.30pm
Jinkx Monsoon & Major Scales - new date is WED 4 MAY 2022, 7.30pm.
Rich Hall's Hoedown Deluxe - new date is SAT 23 APR 2022, 7.30pm.
Morgan & Wests Unbelievable Science - new date is FRI 22 APR 2022, 2pm (Easter Holidays).
Ian Waite & Vincent Simone - new date is WED 20 APR 2022, 7.30pm.
The Three Musketeers - new dates are THU 28 - SAT 30 APR 2022, 7.30pm & SAT 30 APR 2022, 2pm. Your tickets have been transferred to the same DAY and TIME as previously booked.
A Midsummer Night's Dream - new dates are SAT 2 - SAT 9 JUL 2022, 7.30pm and SAT 2 & 9 JUL 2022, 2pm. Your tickets have been transferred to the same DAY and TIME as previously booked.
The Railway Children (26 Nov 2020 - 2 Jan 2021) - new dates are FRI 26 Nov 2021 - SUN 2 Jan 2022. Please CLICK HERE to check which dates your tickets have been transferred over to.